This post is very different than my usual posts in that it deals with something real, serious, annoying and very unprofessional.
On April 10th, upon returning from a trip to Mexico, my parents had their Net Book Computer and the transformer that attaches to the charger for the computer stolen from their luggage AFTER they had checked in. They have put in a complaint and a claim to Air Canada with absolutely no resolution in sight.
The flight was AC (Air Canada) 1819, leaving from Puerto Vallarta at 15:45 hours direct to Toronto.
Below is the outline of the event.
Upon arrival to the airport, they were required to bring their 4 pieces of luggage to an Air Canada Checkpoint. This check point table for Air Canada was a mandatory check point and everyone is required to pass through it to have their luggage thoroughly inspected before actually having their baggage weighed and checked in at the Air Canada desk.
After the Air Canada Checkpoint inspection was complete they then checked in their luggage at the Air Canada desk.
After they arrived in Toronto and checked into their hotel for the night, my mother noticed that the zap strap on the large suitcase that contained the Net Book Computer was gone; it had been cut off. When she opened her suitcase, the straps INSIDE THE SUITCASE that the worker had helped my mother fasten were undone and the contents were a mess.
The next morning, while putting the pillow back and rearranging the contents of the large suitcase, my father found the soft sided case that held the Net Book Computer, unzipped and the Net Book Computer missing.
They reported this theft immediately to Air Canada Security Baggage Department in Toronto and were told to report the incident to Baggage Security again when they arrived in Moncton, NB. They did this and got a claim going.
When my parents arrived home and unpacked, they noticed the transformer (the part you attach the cord to for re-charging) was also gone. It had been in a inside, zipped pocket of the large suitcase along with the extension cord needed for re-charging the computer and the Mouse. These two items were still in the suitcase.
It is clear that the person who stole these items knew exactly what he was looking for and was most likely involved at the Air Canada Checkpoint at the airport in Puerto Vallarta.
As I said, they have put a claim in, but because they didn't witness this theft and no one filmed the event, Air Canada has, as of yet, done nothing. My parents are looking for anyone else who may have experienced something similar at this or any airport involving Air Canada. They are looking, obviously, to get compensation from Air Canada in order to replace their Net Book computer and a formal apology.
Yes, it is a risk to not carry your valuable items on the plane with you, but as we've recently discovered in the news, Air Canada doesn't always let you bring them on the plane and does not ensure that they will be protected should they need to be stored elsewhere.
Please use the comment box to relate any stories or solutions regarding theft and Air Canada in the comment box below this post and PLEASE, share, share, share this post around.
Thanks for your time everyone,